Shipping & Returns
Shipping Policy
Welcome to Kaskazi, your go-to online store for the best quality tea, superfood and spices from Tanzania. We offer a variety of products that are carefully sourced and packaged to ensure that they reach you in perfect condition. Our shipping rates are affordable and vary depending on your location.
We use reliable shipping methods to ensure that your order arrives on time. It may take between 2-5 business days for your order to be processed and shipped. Please note that shipping times may vary depending on your location.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.
Return & Exchange Policy
At Kaskazi, we are committed to providing you with the best shopping experience. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and exchange policy.
If you would like to return or exchange an item, please contact us within 14 days of receiving your order. We will provide you with a return label and instructions on how to proceed. Please note that the item must be in its original condition and packaging. Once we receive the item, we will process your refund or exchange within 5-7 business days.
If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us.